Questions about Aerohive products?
Contact Us: 1-877-386-3763
Direct: 1-780-430-6240
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Aerohive Networks Technical Support

The Support Team at Aerohive Networks works hard to ensure that 100% of their customers are satisfied customers. The technical support team is available in several different ways.

  • Purchase Aerohive Training from Optrics Engineering.
  • Phone:
    • + 1-408-510-6100
    • 1-866-365-9918

Warranty Info and Support Terms

Hourly Support / Product Training

As a Aerohive Networks Partner, Optrics offers support to Aerohive customers on an hourly basis at a rate of $250/hr (USD). Please feel welcome to contact us directly or call us toll free to ask about our support services: 1-877-386-3763.

Support Contracts

Recognizing the importance of keeping your wireless network up and running, Aerohive provides you with a robust support offering. We provide several options including a software subscription support service, an 8x5 or 24x7 support option, and advanced hardware replacement.

Technical Support

The Aerohive support contract provides unlimited access to the Aerohive support team by phone, pager, or online either 8x5 or 24x7 depending on the support product purchased.

Software Updates

The Aerohive support contract provides software upgrades and updates to HiveOS and the HiveManager.

Next Business Day Advanced Replacement

Some support offerings provide next business day advanced replacement. If there is a hardware failure of a device covered by a support contract, a replacement unit will be sent overnight to all locations within the US and Canada assuming the issue is identified by 1:00 p.m. Pacific Time on Monday through Friday. Within the European Union, the issue must be identified by 3:00 p.m. CET. The replacement product will be received the next day unless the unit is shipped over the weekend in which case it will be delivered on Tuesday, Aerohive's holidays excepted. The customer has 30 days to return the replaced unit in a pre-paid box.